Last updated September, 2020
Thank you for shopping with Russet!
Once you’ve placed your order, you will receive a confirmation email. There you can find all of the information regarding your purchase. Once your order ships, you will receive an additional email with your tracking information. We are currently offering free standard shipping throughout the United States. Depending on your location, you should receive your order within 3-7 business days. Friends are visiting, you still haven’t furnished the place, and you need that table asap? Give us a call and we will see what we can do ;)
If you experience any issues ordering online, please do not hesitate to contact us. You can reach us by phone at +1 (949) 614-1012 or firstname.lastname@example.org. We’re here to help!
Looking to return a product? We’re sorry to hear it didn’t work out!
Please email us at email@example.com or text us at +1 (949) 614-1012 to place your return request. We accept returns within 30 days of receiving your order. Refunds will be processed for goods within their original packaging and free of significant damage. Yes, this includes the mallet too! We reserve the right to deny a refund or exchange if the item(s) returned are not in original condition or do not meet our quality standards.
Customers are responsible for arranging return shipping, as well as the cost incurred, unless determined it is a manufacturer’s defect. Any declared ‘defect’ is under the discretion of Russet’s manufacturing standards. Should there be a manufacturer’s defect, Russet will provide the return label and incur all shipping fees. Customers will be reimbursed no later than 14 days after we have received the returned goods and determined the goods meet our quality standards.. The same form of payment you originally used for the order will be used to refund you.
WHAT PAYMENT OPTIONS DO YOU ACCEPT?
We accept all major credit cards including Visa, Mastercard, Amex, Discover, JCB, & Diners Club. We also offer both Apple and Google Pay.
DO YOU SHIP OUTSIDE OF THE UNITED STATES?
We are working on it! Our goal is to reach all of our new home makers around the world. We are working as quickly as possible to make it a reality!
MY ORDER HAS YET TO ARRIVE AND IT'S PAST THE 7 DAY SHIPPING PERIOD. WHAT DO I DO?
Please email us at firstname.lastname@example.org or text us at +1 (949) 614-1012 to let us know. We will immediately work to locate the missing order and ensure it’s on it’s way. If we are unable to locate the shipment, we will happily send you a replacement, no additional charge of course :)
SOMETHING IN MY ORDER IS DAMAGED. WHAT DO I DO?
Oh no! We’re sorry to hear this. Should your product arrive damaged in any way, please reach out to us at email@example.com or +1 (949) 614-1012 with a photo of the issue. Once we can confirm the problem, we will get you a replacement right away!
DO YOU RECOMMEND CREATING AN ACCOUNT WITH RUSSET?
Absolutely! By creating an account with Russet you can track and view all of your orders, curating your entire Russet home from start to finish. Additionally, account holders will receive advanced notice of product drops, access to exclusive pre-orders, and even some goodies along the way.