Shipping and Returns
Thank you for shopping with Russet!
Once you’ve placed your order, you will receive a confirmation email. It takes 24 to 48 hours to process each order. Once your order ships, you will receive an additional email with your tracking information. We are currently offering free standard shipping throughout the United States. Depending on your location, you should receive your order within 3-7 business days. For reference, we are currently shipping out of California. Friends are visiting, you still haven’t furnished the place, and you need that table asap? Email us at email@example.com and we'd be happy to offer you custom rates for expedited shipping :)
If you experience any issues ordering online, please do not hesitate to contact us at firstname.lastname@example.org. We’re always happy to help!
Please keep in mind that Russet is not responsible for lost or stolen packages. Please bring your package(s) inside as soon as possible!
RETURNS & EXCHANGES:
Looking to return or exchange a product?
Please email us at email@example.com to place your return or exchange request. We accept returns and exchanges within 30 days of delivery. Refunds and exchanges will be processed for goods within their original packaging and free of damage. We reserve the right to deny a refund or exchange if the item(s) is not in its original condition or does not meet our quality standards.
Customers are responsible for arranging shipping, as well as the cost incurred, unless determined it is a manufacturer’s defect. Any declared ‘defect’ is under the discretion of Russet’s manufacturing standards. Should there be a manufacturer’s defect, Russet will provide the return label and incur all shipping fees. Customers will be reimbursed no later than 14 days after we have received the returned goods and determined the goods meet our quality standards. The same form of payment you originally used for the order will be used to refund you. That refund will show up on your original form of payment within 2 to 7 business days, depending upon your bank.
Please visit our FAQ page for any additional questions!